One of the best things that an HOA’s Board of Directors can do for the association and its members is to hire the services of a property management company as they have the experience and expertise to handle not only the daily responsibilities of the homeowners association but more importantly, to expertly handle challenges as they come; which could include crises and disasters.
With that said, it’s important to be careful about the property management company you hire as their professionalism could either make or break your HOA. Remember that they are there to help you handle the responsibilities of an HOA. And on that note, here are the top four questions you should ask during the selection process:
1. What is the scope of your services?
First off, know that not all property management companies provide the same services, or if they do, the scope of each specific service may be limited compared to others. It’s important to know all the specifics of the services they offer, so make sure to write down the particulars you’d like to focus on and discuss each one with the property management company as thoroughly as possible.
2. How long have you been serving HOAs?
Often, longevity in any business and industry translates to good service. A business wouldn’t have survived for as long as it did if consumers/customers do not trust them and do not find their services/products reliable. This doesn’t mean however that a new player does not deserve to be considered. It’s always best to keep your options open, hence; the thorough vetting process.
3. Who are the professionals behind your management team?
There are two things to determine here. First, the type of professional service, i.e. accountant, finance expert, an on-site contractor for auditing HOA maintenance, and so on. Next, the actual professionals assigned to various aspects of HOA management. This should entail meeting some of them face-to-face for some of your questions.
4. How many HOAs does each team handle?
For your HOA to receive optimal services from the property management team assigned to you, you need to make sure that the team, especially the lead property manager, does not have too many jobs on their plate. You will need a property management team that will be available to you 24/7. While you may not need them on-site all day, every day, there are times when you need to contact them at ungodly hours for emergencies. They should be accessible to the HOA anytime.
If you wish to learn more about the services of a property management company, please feel free to send your questions online or contact So Cal Property Enterprises, Inc. at 951-270-3700.